At Fiji Tours Transfers, we understand that travel plans can sometimes change due to unforeseen circumstances. To ensure a fair and transparent process for all our guests, we’ve outlined our updated Cancellation and Refund Policy below.
We encourage all travelers to review the terms of their booking before confirming their tour. If you need to modify or cancel your reservation, please contact our support team at the earliest opportunity so we can assist you with available options. Depending on the timing of your request, partial refunds or rescheduling may be offered. At Fiji Tours Transfers, our priority is to make your travel experience as stress-free as possible even when plans change unexpectedly.
To cancel your reservation, please contact our customer support team via email or phone listed on our website.
When requesting a cancellation, include:
Our support team will confirm your cancellation and guide you through the refund process if applicable.
Guests who fail to appear for their scheduled tour without prior notice will be considered no-shows and will not be eligible for a refund.
Fiji Tours Transfers reserves the right to modify, reschedule, or cancel any tour due to:
In such cases, guests will be offered the option to reschedule or receive a full refund.
If a tour is cancelled due to adverse weather conditions, we will make every effort to reschedule your experience for another date.
If rescheduling is not possible, a full refund will be provided.
Group and corporate bookings may have different cancellation terms based on the size and nature of the booking.
Please refer to your group agreement or contact our team for specific details.
Fiji Tours Transfers reserves the right to update or modify this cancellation policy at any time without prior notice.
Any changes will take effect immediately and be reflected on this page.
If you have any questions or need help with cancellations or refunds, please contact our support team:
📧 info@tourfijitours.com
📞 +61 478 886 145